GERMANY - TRANSPORT / TELECOMS / GENDER-BASED VIOLENCE AND HARASSMENT (GBVH) / OCCUPATIONAL SAFETY AND HEALTH (OSH) / DOMESTIC VIOLENCE / SECURITY / SUPPORT FOR VICTIMS-SURVIVORS
Sector - TRANSPORT
Theme - GBVH
Deutsche Bahn AG company agreement of January 2016 or equal treatment and protection against (sexual) harassment and discrimination. It includes the legal obligations of the ADG (appeal procedure, sanctions), training sessions for managers and employees, external help-lines for staff, measures to empower and training female employees, including training on self defence against physical and sexual violence perpetrated by clients.
Sector - TELECOMS
Theme - OSH / DOMESTIC VIOLENCE / SECURITY / SUPPORT FOR VICTIMS-SURVIVORS
Deutsche Telekom AG was the first company in Europe to develop an innovative threat management process to prevent serious violence and threatening behaviour, based on three main elements: identify, assess and defuse. Its origins are in the project “Preventing Violence in the Workplace" (Prävention gegen Gewalt am Arbeitsplatz), which entitles each employee to have a workplace free of physical and psychological violence, and freedom from fear, along with the training of dedicated "harassment managers" who give advice, orientation and support to employees. Since 2014, the prevention of serious violence and threats against employees became a high-level priority, leading to a dedicated Physical & Personnel Security Department in Telekom Security. Two professionally trained and certified Threat Managers handle incidents of violence, threats and stalking involving employees and or customers. It also covers domestic violence, such as safety, threats and stalking from an ex-partner in the workplace, as well as responses to the recent increase in sexual harassment threats and verbal abuse from callers to Deutsche Telekom's service centres. Responses are evidence-based and incidents are recorded and categorised. An immediate assessment of the risk ensures that serious risks are dealt with urgently. Each case is dealt with individually, providing tailored support and prevention. Individualised support is given, including assistance to create boundaries and de-escalation techniques, and support is available from the occupational health service. Where applicable, systems are in place to involve criminal lawyers and the police. Overall, Deutsche Telekom's threat management policy aims to protect employees, promote respect and tolerance, eliminate uncertainties and misunderstandings, create fear- and violence-free workplaces and keep employee absences to a minimum, boost the company's image and ensure its success, and protect against organisational malpractice. Critical success factors include senior-level commitment, teamwork, coordination, an internal interdisciplinary network across all company departments and an external network of security and support services and experts, and regular dialogue with unions. Reports are made directly to the Board of Management for Data Privacy, Legal Affairs and Compliance (DRC). Sharing experiences and good practices with companies in Germany takes place through a Threat Management Forum. Practical guidance "Dealing with precarious situations in field service" is available for field staff who work with customers in their private residences, with information about how they should react to, behave and deal with situations getting out of control. This includes accusations, abuse or threats of violence directed at the employee. But it may also involve situations where employees come across - and where under safeguarding laws they have a legal responsibility to report to the authorities - people needing urgent help because of drugs or alcohol, signs of extremism or terrorism and where domestic violence and child abuse or neglect is occurring. Support is given to employees through specifically designed processes and dedicated points of contact. There are three reporting channels covering incidents where a worker is directly affected, indirectly affected or where there are signs of extremism/terrorism. All incidents are logged in the incident management system under the Competency Centre Security, Data Protection and Compliance service.